Siri Digital Gold FAQs

Siri Digital Gold lets you buy 24K 999.9 gold and 999 silver online, starting from just ₹50, at wholesale market prices. You can sell back at low spreads whenever you choose, or request delivery of your gold or silver. It is offered by Siri Gold Merchants Pvt Ltd, which brings over three decades of experience in gold and jewellery.

Digital gold is 24K 999.9 pure and digital silver is 999 fine, so the metal in your account matches the purity you paid for. Jewellery you redeem is 100% BIS Hallmarked with HUID at 916 purity.

Any resident Indian with a valid PAN or Form 60 and a bank account can start buying. Enter your mobile number and verify it with the OTP sent to you.

We want to have the correct KYC of every customer so that the owner of the gold or silver in an account can be identified accurately. We advise you to keep your KYC updated to prevent any misuse of your account. You will be asked for your PAN details once your buying reaches a certain threshold limit.

Only Indian citizens residing in India who are eligible to enter into contracts under Indian law. Non-resident Indians and non-Indian citizens cannot participate at present.

You can start from just ₹50, and buy any quantity of gold or silver, in grams up to four decimals.

No. Prices shown on the website are exclusive of GST and other applicable taxes. The applicable GST is added at the final stage of checkout.

No. Once an order is placed successfully it cannot be cancelled, and all buy and sell transactions are final and non-reversible.

No, limit orders cannot be placed. Orders are executed at the live rate shown on the platform.

You can download the invoice from the My Orders section, under the buy reports.

Every transaction appears under My Orders. There are separate buy reports, sell reports and order reports, so you can keep track of all your activity.

You can sell only the gold or silver that you bought from us. For security reasons, gold or silver can be sold only after 48 hours from the time of purchase.

Buy and sell prices are quoted on wholesale spot market prices, and there is always a small spread between them. We quote the live prices on the platform transparently. The spread changes with price volatility, supply and external market conditions. In addition, GST is charged on the buy price but not on sell transactions, and certain payment gateway and related charges also contribute to the difference.

You sell at the live prices displayed on the website. There are no additional charges.

The sale proceeds are credited to your verified bank account within 3 working days. If there is any delay, please contact customer service.

A SIP is a disciplined way of accumulating gold or silver. It buys a fixed amount of gold or silver for you every month, so you build your holding steadily.

You can start a SIP with a minimum of ₹1,000 per month and invest in multiples of ₹1,000 thereafter.

Yes. Your gold and silver are held securely and insured, and your balance and statements are always visible in your account.

Your holding is covered by insurance. Gold, silver and jewellery are also insured in transit at the time of delivery.

You can request delivery of your gold or silver, and it will be delivered to your doorstep. Making and delivery charges, where applicable, are shown on the platform before you confirm.

Yes. Once your delivery request is placed and accepted, you will receive a tracking link by email or SMS. You can also check the status under My Orders in your dashboard.

Delivery is made within 10 working days from the day the order is placed, at the shipping address given in the order.

If you buy gold or silver as an investment, a profit on sale after 36 months is treated as a long-term capital gain (and a loss as a long-term capital loss). A sale before 36 months is treated as a short-term capital gain or loss. This is as per the existing provisions of the Income Tax Act. Please consult a tax advisor for your own situation.

Contact customer support and we will close the account on your request. Before closing, please sell any gold or silver held in your account at the market price.

Write to info@sirigroup.co, call toll-free on 1800 84 33 73 7, or WhatsApp +91 88865 63337. Support is available Monday to Saturday, 10:00 AM to 7:00 PM, except public holidays.